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Metrohm Service Agreements – Simple and flexible

With regular service and maintenance, you can rely on the performance of your Metrohm system for many years. Choose between Standard, Standard Enhanced or Prime agreements.

Standard

  • Preventative maintenance visit
  • Maintenance Consumables Included
  • Metrohm Advanced Dosing Test*
  • Performance Verification*
  • Priority Service
  • Reduced breakdown rates
  • Service report
  • Certified calibration documents
  • Basic system support
  • Select which month the service takes place

Standard Enhanced

  • Preventative maintenance visit
  • Maintenance Consumables Included
  • Metrohm Advanced Dosing Test*
  • Performance Verification*
  • Priority Service
  • 2 Emergency repairs
  • 15% discount on parts required for repair
  • Service report
  • Certified calibration documents
  • Enhanced system support
  • Select which week the service takes place
  • 5% discount on Lab Angels Method Development

Prime

  • Preventative maintenance visit
  • Maintenance Consumables Included
  • Metrohm Advanced Dosing Test*
  • Performance Verification*
  • Priority Service
  • Unlimited emergency repairs
  • Parts required for repair included
  • Training day at Metrohm HQ
  • Service report
  • Certified calibration documents
  • Premier system support
  • Select which day the service takes place
  • 10% discount on Lab Angels Method Development
  • Guaranteed response times

*Subject to additional fee

Optional add-on services:

  • Remote Support
    Support using PC to PC remote tools
  • Application Support
    Start-up method development, troubleshooting advice, method optimisation
  • Training
    We take you on a continuous journey with various training programs

What do our customers say about Metrohm Service?

Consistently of the highest quality with a focus on our specific needs that other vendors can’t match

,

at The Scottish Association for Marine Science

It is always easy to work with the engineers and support team from Metrohm.  The communications are prompt and friendly and they are happy to work around our busy schedule
James Pounder

James Pounder

James Pounder,

at Johnson Matthey

The best on the market.

,

at

Very good & knowledgeable engineers and good communication
John Colbert

John Colbert

John Colbert,

at Merck

Colin Nichol was very helpful and always responded to us very promptly.

,

at

Colin is very knowledgeable and helpful with any issues we have on the kit. He always works in a clean and tidy manner, is on time and is excellent at adhering to GMP standards.

,

at

Professional, very helpful, even offering to assist with some troubleshooting on another instrument.
Richard Kinchin

Richard Kinchin

Richard Kinchin,

at Libra Speciality Chemicals

Colin and the team are always very accessible to contact and always provide 10/10 service

Megan Smith

Megan Smith,

at

Contact us for more information on Metrohm Service Agreements

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Why is regular service and maintenance important?